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Ticketfly Goes Down After Hacker Steals Customer Info

UPDATE 6/7/18: Ticketfly’s website is finally back up. The company also reports that no payment card information was stolen in last month’s hack.

“However, information including names, addresses, email addresses and phone numbers connected to approximately 27 million Ticketfly accounts was accessed,” it said in a

statement

. The company’s iOS app also remains offline.

If you’re worried about

identity theft

, PCMag has a

guide

on steps you can take to prevent thieves from conducting fraud in your name.

Original story:

Event-booking site Ticketfly is down after a hacker looted customer information from the site.

The hacker, who goes by the name “IsHakdZ,” briefly vandalized Ticketfly’s website on Thursday with a picture of the antihero from V for Vendetta, and the words: “Your security down I’m not sorry.”

The vandalized webpages also briefly hosted links to what the hacker claims to have stolen: a database of customer files.

Ticketfly took the vandalized pages down and is investigating the hack. “Out of an abundance of caution, we have taken all Ticketfly systems temporarily offline as we continue to look into the issue,” the Eventbrite-owned company said in a statement.

It isn’t entirely clear if any payment card information was stolen. But Motherboard

examined

some of the stolen files, and said they do appear to contain the personal details of customers and Ticketfly employees, including home and email addresses and phone numbers.

The hacker also told Motherboard he warned Ticketfly about a vulnerability in the company’s system and had demanded 1 bitcoin ($7,400) in exchange for the details. The hacker’s website also suggests he may release more stolen information.

The breach doesn’t bode well for the site’s customers, who purchased music concerts and events. Ticketfly published a

support page

for customers who recently bought tickets through the site. “In many cases, shows are still happening and tickets may be available at the door,” Ticketfly said.

If you made a purchase through Ticketfly, it’s a good idea to monitor your payment cards for any suspicious purchases and be on the alert for phishing emails.

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